Refund policy

Last updated November 2, 2026

We want you to be happy with your Christmas photos. Here is how refunds work at Christmas AI Photos.

Failed generations

If the AI can't make your picture (an error, a timeout, or the AI refuses the photo), the credit comes back to your balance automatically. Once the AI has made a picture, the result is delivered and uses its credit, even if it isn't perfect, because the AI provider charges us for every picture made; you can always make another version. If a result is clearly broken — for example, people are missing, faces are badly distorted, or the picture is blank — email us and we will return the credit.

Unused credits

You can get a full refund of a pack within 14 days of purchase if you have not used any of its credits. If you have used some, we can refund the unused part of the pack, proportionally, within the same 14 days. Free credits have no cash value.

How to ask

Email us from the address on your account with the date of your order and, for a broken result, the time it was made. We reply within 2 business days, and refunds go back to the card you paid with (your bank may take 5–10 days to show them).

Questions? Email support@christmasaiphotos.com.